- Can I register my company on this website?
To become a registered member, please Contact Us first - Can I add more users to read and download reports?
Yes, multiple users can be registered under a company account. Please Contact Us. - I forgot my password. Can I reset it?
Yes, to reset your password, please use the Reset Password link on the Home page. - Can I change my password?
Yes, follow the same procedure as for the Reset Password advice above. - I forgot my registered email address and I’m unable to reset my password.
Please use the Contact Us form to get verified and we will assist. - I don’t seem to be receiving email notifications. Is there a problem?
In most cases, please check your Spam or Junk folder and move our email to your Inbox folder - Does your website work on mobile devices?
Yes, it does however, we advise to use them in Horizontal mode. Just rotate the screen. - My connection is slow and unstable. Will I be able to upload reports?
Our software splits files into small chunks and keeps trying to upload them until is done. - I found an error in our reports. How to correct them?
Please get in touch and we will be happy to assist and reload your report. - Do I need any special software to read the reports?
No special software is required. Reports are in PDF format and photos are in standard JPG or JPEG formats. - I get an error when uploading files. What file extensions are allowed?
Standard reports are in ZIP files. Additionally, PDF and photo formats are allowed. - Can I download reports for my records?
Yes, you can download single or multiple reports at the same time. Photos can be downloaded as well. - I have a question or suggestion not covered on this page. How do I get in touch?
Due to differences between time zones, we always advise you to use the Contact Us form. We aim to reply within 12 hours or less.
