1. Can I register my company on this website?

To become a registered member, please Contact Us first.

2. Can I add more users to read and download reports?

Yes. Multiple users can be registered under a company account. Please Contact Us.

3. I forgot my password. Can I reset it?

Yes. To reset your password, please use the Reset Password link on the Home page.

4. Can I change my password?

Yes. Follow the same procedure described above for resetting your password.

5. I forgot my registered email address and I’m unable to reset my password.

Please use the Contact Us form. Once your details have been verified, we will assist you.

6. I don’t seem to be receiving email notifications. Is there a problem?

In most cases, please check your Spam or Junk folder. If you find an email from us there, move it to your Inbox and add our email address to your trusted or safe-sender list.

7. Does your website work on mobile devices?

Yes, it does. However, we advise using the website in horizontal mode. Simply rotate your device screen.

8. My connection is slow and unstable. Will I be able to upload reports?

Yes. Our software splits files into small chunks and keeps trying to upload them until the upload is complete.

9. I found an error in our reports. How can I correct it?

Please get in touch with us and we will be happy to assist and reload your report.

10. Do I need any special software to read the reports?

No special software is required. Reports are provided in PDF format and photographs are provided in standard JPG or JPEG formats.

11. I get an error when uploading files. What file extensions are allowed?

Standard reports are uploaded as ZIP files. Additionally, PDF and standard photo formats are allowed.

12. Can I download reports for my records?

Yes. You can download single or multiple reports at the same time. Photographs can also be downloaded.

13. Do you offer video tutorials on how to operate and maintain an ROV?

Yes. We provide ROV video tutorials for all registered users. Please log in to access them.

14. I have a question or suggestion not covered on this page. How do I get in touch?

Due to differences between time zones, we always advise you to use the Contact Us form. We aim to reply within 12 hours or less.

STILL NEED HELP?

If your question is not answered above, please use our Contact Us form and our team will be happy to assist.